Privacy Policy for Reactiv8 Inc.

1. Information We Collect

We collect the following types of information:

• Personal Information: When you request a free quote, sign up for our newsletter, request business support, or opt-in to SMS communications, we may collect your name, email address, phone number, and business details.
• Website Usage Data: We collect information about your interactions with our website, such as IP addresses, browser type, pages visited, and cookies. Cookies are used to enhance your experience and analyze website performance.
• SMS-Related Data: If you check the optional SMS consent checkbox, we collect your phone number and consent records to comply with A2P 10DLC regulations.

2. How We Use Your Information

We use your information to:

• Provide and improve our services, including sending you quote follow-ups, roof rejuvenation information, newsletters, and promotional offers where permitted.
• Communicate with you via email, and via SMS only if you affirmatively check the optional SMS consent checkbox, about our services, such as inquiry responses, quote follow-ups, roof-assessment scheduling, appointment confirmations, reminders, and service updates.
• Analyze website usage to optimize our content and user experience.
• Comply with legal obligations, including A2P 10DLC requirements for SMS campaigns.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will not share mobile information with third parties for promotional or marketing purposes. Your opt-in data and consent records are only shared with subcontractors (e.g., SMS service providers) to support our messaging services.

3. SMS Messaging and A2P 10DLC Compliance

If you affirmatively check the optional SMS consent checkbox on our website form, Reactiv8 Inc. may send you SMS/text messages. These messages may include inquiry responses, quote follow-ups, roof-assessment scheduling, appointment confirmations, reminders, and service updates. Providing a phone number or submitting the form without checking the SMS box does not constitute consent to receive text messages.

• Program Description: Customer-care messages about quote requests, scheduling, and service updates.
• Message Frequency: Message frequency may vary.
• Cost: Message and data rates may apply, depending on your mobile carrier.
• Opt-In: You must explicitly opt-in by checking the optional SMS checkbox. The checkbox is unchecked by default and is not required to submit the form. You may also opt in by texting START or YES to our number. We maintain records of your consent.
• Opt-Out: To stop receiving SMS messages, reply STOP to any message. You will receive a confirmation message and no further messages unless you opt-in again.
• Help: For assistance, reply HELP to any message, email us at larry@reactiv8.ca, or call (343) 337-2613.
• Liability Disclaimer: Reactiv8 Inc. is not responsible for delays, delivery failures, or issues related to SMS transmission. Delivery is subject to your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will not share mobile information with third parties for promotional or marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Your phone number is used solely for communicating with you about the services you requested.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt-out of marketing communications or data sharing (where applicable). Reply STOP to opt out of SMS at any time.

To exercise these rights, contact us at larry@reactiv8.ca. We will respond within the timeframes required by law (e.g., 30 days for GDPR requests, 45 days for CCPA requests).

5. Data Security

We implement reasonable security measures, such as encryption and secure storage, to protect your personal information from unauthorized access. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Data Sharing

We may share your information with:

• Service Providers: Trusted third parties, such as SMS vendors or analytics providers, who assist us in delivering our services. These providers are contractually obligated to protect your data.
• Legal Authorities: If required by law or to protect our rights, we may disclose your information to comply with legal obligations.

We do not sell your personal information to third parties.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will not share mobile information with third parties for promotional or marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

7. Cookies and Tracking

Our website uses cookies to enhance your experience. You can manage cookie preferences through your browser settings or our cookie consent pop-up. For more details, see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Please review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Reactiv8 Inc.
4757 70 Line, Newton, ON N0K 1R0
larry@reactiv8.ca
(343) 337-2613

By using our website or services, you agree to the terms of this Privacy Policy. Using this website does not constitute SMS consent.

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